How billing works
Shravan.ai is prepaid and metered. You add funds to a wallet; each call debits the wallet for the minutes it actually used, at the per-minute rate agreed with you. There is no subscription and no platform fee to cancel — if you stop calling, you stop being charged. Every debit and credit appears in a ledger you can read and export at any time.
Wallet credit is not refundable
Money added to the wallet becomes call credit. It is not refundable and cannot be exchanged for cash, except where the law requires it — the same rule our terms of service state. Top up for the calling you plan to do; you can add more at any time.
Minutes already used are not refundable either, for the same reason a phone bill is not: the call happened and the carrier charged us for it.
When a call goes wrong
If a call failed because of a fault on our side — the agent never spoke, the audio was unusable, the call was billed twice — tell us and we will credit it back to your wallet. Send the call identifier from your call list; the transcript and the timing are on our side and we will check rather than ask you to prove it. We would rather credit a doubtful case than argue about a few rupees.
A call that connected and ran as configured is billable even if the outcome disappointed you. If the agent is saying the wrong thing, that is a script problem we will fix with you.
Cancellation
There is nothing to cancel: stop placing calls and you stop being charged. Unused credit stays in your wallet for when you call again; it is not paid out. If you want the account closed and its data removed, say so and we will do it — see the privacy policy for what deletion covers. Closing an account does not turn its remaining credit into a refund.
Failed payments
If a payment is taken but the wallet is not credited, it will reconcile automatically when the payment notification arrives. If it has not appeared within an hour, send us the Razorpay payment identifier and we will credit it manually the same day.
Disputes
Raise a billing question with us first — billing@shravan-ai.tech — before a chargeback. A chargeback freezes the account until it is resolved, which helps nobody. We keep the ledger and the call records that answer most questions within a day.